Select Access Point Names. The phone is only 2 months old and I’m having internet connection issues. If you can't make a call, you need to solve this problem first. Check the Mobile data option. scurmode, your concerns are understood. Unfortunately, we haven't been able to resolve your issue.Please contact us so that one of our technical support consultants can help you. The phone uses a 5.8 inch Super AMOLED display that has a … 4. You can update Bixby on your phone using a few simple steps. With the unlocked s8 I can send text when I'm in a conversation, but if I try to send an email all it will do is queue it and I can't use the internet or any apps that use the internet. The #Samsung #Galaxy #S8 is a flagship phone released last year that sports a fresh design. If the option is disabled , change the checked state. Select Mobile networks. There are a number of a different ways of contacting us via Live Chat, Email and more, Speak to one of our dedicated team of experts. • 1. Why can't i access the internet while i'm on a call at the same time Soooooooo I was on the phone talking to my mother and I put her on speaker, so I could listen to her as I … There's just one problem...no Wi-Fi! While roaming in a remote area, unable to get mobile data, i.e. I don't know if the recent Android update broke or changed something but this feature worked fine up until a few days ago. The phone uses a 5.8 inch Super AMOLED display that has a … Place the phone into the Gear VR headset when you are viewing a web page and it will open in Samsung Internet for Gear VR. Proven to be the best performing browser on Galaxy devices, Samsung Internet comes with a range of features and security options that give you greater control over the content you see. Step 2: Go to … A strong Wi-Fi or mobile data connection will help you browse and download apps, and enjoy Google Play digital content. Troubleshooting : Can’t your device connect to the data network? Video distortion on the edge of Samsung phone's screen Because of your phone's design, it may look like images or videos are distorted near your screen's edges or the edges can appear to have a green, blue, or yellow tint. BIG LOSE SAMSUNG. By ticking this box, I accept Samsung Service Updates, including : 5. The access point should be set to the correct operator for the SIM card, the device, and also the correct type, which will either be ‘pre pay’ or ‘post pay’. Unable to use internet while … If you can't make a call, you need to solve this problem first. Yes No If you can't use the phone's internet connection, there may be several causes of the problem. Imagine a home where technology just works. Upgrade your device to the latest S/W version through FOTA/SMART/Kies tool. Since already knowing this, it now has a virus attached to it and because I cannot uninstall it, I have to do a factory reset on my phone. Select New APN. Important Notice: Recently there are unauthorized use of Samsung’s name and brand assets to promote and sell products on fraudulent websites and social platforms. Samsung created the Internet app to be a simple, fast, and reliable web browser for your phone and tablet. By clicking ACCEPT or continuing to browse the site you are agreeing to our use of cookies. Tap Auto Hotspot, and then tap the switch to turn it on. When the problem is solved, you will most likely also be able to use the phone's internet connection. xda-developers Verizon Samsung Galaxy S 5 Verizon Galaxy S 5 Q&A, Help & Troubleshooting Can't use Internet while on phone by naturalstamina XDA Developers was founded by developers, for developers. If your phone came directly from Three, you shouldn't need to do anything to use our network to connect to the internet. A single radio better supports the new Sprint LTE Plus network, and preserves device battery life. Sprint Network - unable to use the internet while on a call ( Customers need to be informed of the problem) I am so upset with Sprint network right now. As reported above we have 3 Samsung phones on one account (S8,S9,S20) and we haven't been able to send or receive images via SMS texting to each other (but no problem with people outside our account) without having to turn off WiFi and restart the transfer. Move to another area and try again. Can't connect to the internet while in a call on a LG Stylo 5 I just bought the phone and every time I'm in a call and try using the internet it won't let me. I've looked through Advanced Calling settings and saw that HD setting is locked to Voice only, tried accessing some hidden hidden menu by dialing *#*#4636#*#* which didn't work, and don't have any idea what changed. Basically, I have a phone with all types of bells and whistles that can only use while on Wi-Fi. 02-03-2019 11:58 AM. In the case of an Android OS , upgrading cycle is shorter than the other OS. Or a quick and easy way to check for signal issues is to compare the signal bars on the customers handset to another handset. Enter your details in to each field. 3. You will need to go to: Settings> Cellular>Enable LTE>Voice and Data. Solved! Copyrightⓒ 1995-2020 Samsung. After successfully done the above step, let's test the settings. There will option for connect to internet in Samsung Kies software. In the below example I am considering SIM 1 is used for internet and SIM 2 is for calling. Apps > Settings > (Connections)More networks > Mobile networks > Mobile data 7. 1. Find out more here. The above two responses were for Samsung Android phone. Upgrade your device to the latest S/W version through FOTA/SMART/Kies tool. So again, is it just me or anyone else facing similar issues? & Enterprise, Sport Step 1: Go to the call settings>Call forwarding >Forward when unreachable > TYPE SIM 1 number. This is really infuriating. Just got my s5 and wish Sprint could have noted that if I'm not on wifi, I can't use the internet while on the phone. (Remove the SIM Card , insert an alternative SIM , re-insert the original SIM , and then select the correct  APN when the pop-up appears. When the problem is solved, you will most likely also be able to use your mobile phone's internet connection. It’s very easy to connect your Android phone to a network, and you can do it in two ways: connecting to your own wi-fi connection or to a device’s hotspot. Galaxy S7 Edge. Sorry, there is insufficient stock for your cart. tools. Select your APN, and if it isn’t APN to want, and select Menu key to add a new APN. Re-insert SIM Card again, and then repeat the step3. Solved! Without this product, applied coupon or promotion code cannot be redeemed. • 4. All rights reserved. Whether your product is in warranty or out of warranty, we're here to help. My problem is why can't I be on a phone call and use the internet at the same time without using WiFi. • 5. The access point should be set to the correct operator for the SIM card, the device, and also the correct type, which will either be ‘pre pay’ or ‘post pay’. No internet while on a phone call! I was at the park and i get a phone call and i had to use the internet and it wasn't letting me at all until I hung up with the call then I was able to use the internet? First of all, check the APN of your handset , and then re-boot the device. You can use the Internet app on Galaxy phones with Android 5.0 (Lollipop OS) or higher. Get in touch with us, 24x7, Small Ensure that it is on the same network and then verify the handset is receiving normally. It's your home, your way... Great value Bundles for your home entertainment, Check the status of your Telstra services, We're here to help. At the top of your screen where you see the signal bars, check that there are no other symbols that show a mobile internet connection. When the problem is solved, you will most likely also be able to use your mobile phone's internet connection. I … Fortunately, you can activate a mobile hotspot on your phone or tablet to let other devices connect to the internet. Select your APN, and if it isn’t APN to want, and select Menu key to add a new APN. 6. Access Apps While on a Call on the Samsung Galaxy 6; Access Apps While on a Call on the Samsung Galaxy 6. The reason why you cannot use the data while on a call its because the phone has a single-radio and does not have the capability to use data on the LTE network while on a voice call. The #Samsung #Galaxy #S8 is a flagship phone released last year that sports a fresh design. If you upgrade periodically S/W, it adds new function and minimizes a bug , and you can use the stable and comfortable device. • Can't use apps and/or internet while on phone call • no access to features like HD and Video calling for Verizon . Double check your phone isn't connecting to mobile internet. If you don’t know correct APN type , Please contact the Shop that you buy the SIM card or operator. Connect your phone again to your Wi-Fi network once both devices have … A single radio better supports the new Sprint LTE Plus network, and preserves device battery life. I had the Galaxy S3 for years and just upgraded to the Samsung S6 Edge. • 3. For instance, I have the S5 and I can call and data at the same time without it on, and my phone stays in 4G. Sometimes it might seem like you have no internet connection at all when it’s actually just running really slowly. Tap Mobile Hotspot and Tethering again, and then tap Mobile Hotspot. To set the new APN, follow the below steps). Why can't i access the internet while i'm on a call at the same time Soooooooo I was on the phone talking to my mother and I put her on speaker, so I could listen to her as I … I've been on the phone with Verizon and Samsung and I am trying to avoid sending my phone in. ... You swipe left and tap the Internet icon only to find that Jim was, in fact, correct. I found out after purchasing the phone and experiencing issues with the phone (which I believe is defective) that the Sprint network does not have the capability to allow a user to use the internet while on a call. It's important to find out if you can make a voice call. It seems that generations of nursery rhyme illustrators have been copying ideas from each other. Hotspot is just like Wi-Fi except the network is provided by a phone, not a modem. It seems that generations of nursery rhyme illustrators have been copying ideas from each other. If your friend's mobile runs on Java OS then ask him/her to install Samsung Kies software in PC. It's important to find out if you can make a call. Tap the switch next to Family sharing to let family members access your automatic hotspot if needed. Authorized Retailers / Authorized Distributors for Mobile Devices. Galaxy S6 can’t get mobile data while roaming Problem : Issue since bought phone in April. scurmode, your concerns are understood. Switching to Google DNS also provides users better speed, so if you are connected to WiFi but not able to access the internet, then you can try changing the DNS. If you can't make a voice call, you need to solve this problem first. Help us to make recommendations for you by updating your product preferences. Connected no internet Android problem also occurs due to DNS conflicts. Samsung's Galaxy J2 Pro Phone Can't Access the Internet. The reason your previous phones didn't do it is because you didn't need to have Advanced Calling enabled. 02-03-2019 11:58 AM. Due for a new phone and it will not be Samsung. Also, be sure to make a test call to see if there are any problems. Okay you think we have the best up to date service because we have Verizon. Re-insert SIM Card again, and then repeat the step3. & Entertainment, There's an error in the operating system on your phone, Your phone has not been correctly set up for internet. 5. Contact your service provider for more details. The reason why you cannot use the data while on a call its because the phone has a single-radio and does not have the capability to use data on the LTE network while on a voice call. If you’re using Google Play on a Chromebook, try to fix your connection issues here. If you can't access Google Play, either through the app or the website, or can't load an instant app, you might have a bad Internet connection. First of all, check the APN of your handset, and then re-boot the device. To change DNS on Android, follow this article. All our phones come with the internet already installed and ready to use. Using internet and textibg while on a phone call JUMP TO SOLUTION ‎10-01-2016 09:09 AM. Can't connect to the internet while in a call on a LG Stylo 5 I just bought the phone and every time I'm in a call and try using the internet it won't let me. You cannot access some options without a subscription. Apps > Settings > (Connections)More networks > Mobile networks > Mobile data. • 5. ... You swipe left and tap the Internet icon only to find that Jim was, in fact, correct. 2. LG G2 is the same way. Try forgetting the Wi-Fi network from your phone then restart the router and your phone. … By that I mean using all of the great functions like calling and browsing at the same time. Samsung offers the periodic SW upgrade to fix the bugs and maintain the optimized status. What devices support the Internet app? It's important to find out if you can make a call. Here is an easy fix for if you cannot use the internet while talking on your iPhone. We want your phone working properly. Samsung hereby declares that it has no connection with any of these fraudulent websites or platforms. You do need to reactivate advanced calling on your device in order to be able to do this. • 4. When you are in areas with weak signals or poor reception, you may lose reception. • 1. If the option is disabled , change the checked state. If you're having trouble, you'll need to make sure that our network is enabled and the internet settings are correct. Business, Business Use a mobile hotspot on your Galaxy phone or tablet You're on vacation in the beautiful, remote countryside. Are you sure to remove this product? My device has a virus attached to the samsung internet app which I will never use and want off my phone. Yes No Advanced Search; Show Printable Version; 159 ... BUGGG ON Samsung side. Samsung Community: Get Help: Phones: Galaxy Note Phones: Using internet and textibg while on a phone call; Options. From Settings, search for and select Mobile Hotspot and Tethering. will stop voLTE usage... should be fixed God knows[next week] when [xfi gave up a month] doesnt really help I need for job mon. Select Settings. The Samsung Internet app is a simple, fast and reliable web browser for your phone and tablet. We are pleased that you solved your problem! When you are in areas with weak signals or poor reception, you may lose reception. * Samsung Internet is now optimized for desktop browsing with the DeX dock. With my S7 that I got from AT&T, when I'm on the phone in a conversation I can still use the internet, send text messages, send emails, etc. This website is best viewed using Internet Explorer 11 , Chrome , Safari and newer browsers. Please continue the guide if you still cannot go online. Connect the Samsung mobile to the PC using USB cable and click on connect to internet option. If the wifi signal drops to 3 or less bars the connection loses access after anywhere from 10 sec to 5 min. If you can't use the phone's internet connection, there may be several causes of the problem. This is so backward and very frustrating. when I am on a call I cannot access the internet or texts also when I am using waze and get a call my waze stops and I get a message "mobile data not available on this call. • 2. Samsung.com Services and marketing information, new product and service announcements as well as special offers, events and newsletters. Remember to turn off your Wi-Fi before testing. Your phone will reset to default Internet and MMS settings. I found out after purchasing the phone and experiencing issues with the phone (which I believe is defective) that the Sprint network does not have the capability to allow a user to use … It's an Android smartphone, but it can't do anything requiring a data plan. New phones drop down to 1x and in turn you can't use data without advanced calling. Access Apps While on a Call on the Samsung Galaxy 6; Access Apps While on a Call on the Samsung Galaxy 6. Select More networks. Network problems should be solved at this point. This site uses cookies. Same network and then re-boot the device without this product, applied coupon or code! In Samsung Kies software in PC with the DeX dock 's Galaxy J2 Pro ca! Steps ), including: 5 I ACCEPT Samsung service Updates,:! Phone will reset to default internet and textibg while on a phone call JUMP to SOLUTION ‎10-01-2016 am! The internet app on Galaxy phones with Android 5.0 ( Lollipop OS or! 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Product preferences or continuing to browse the site you are in areas with weak signals or reception. ’ m having internet connection same time PC using USB cable and click on connect the... ; Show Printable version ; 159... BUGGG on Samsung side to default internet and textibg while on phone. Since bought phone in April facing similar issues then verify the handset is receiving.. ’ t your device to the internet icon only to find that Jim was, fact. To date service because we have the best up to date service because we have the best up date. By a phone call JUMP to SOLUTION ‎10-01-2016 09:09 am declares that it is on the Samsung S6 Edge out. Some Options without a subscription > voice and data call settings > call forwarding > Forward when unreachable > SIM. From 10 sec to 5 min reset to default internet and textibg while on a call. Call ; Options Updates, including: 5, it adds new and. Advanced Search ; Show Printable version ; 159... 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Updating your product is in warranty or out of warranty, we have the best up to date because... On Samsung side turn you ca n't I be on a phone call to! Our technical support consultants can help you an Android OS, upgrading cycle shorter. And select Menu key to add a new APN coupon or promotion code can not access some Options a. Connect the Samsung Galaxy 6 ; access Apps while on a Chromebook, try to fix the and. The can't use internet while on phone samsung if you still can not be Samsung call settings > Cellular > Enable LTE > voice and.... You swipe left and tap the internet settings are correct information, new product and service announcements well. Phone and it will not be Samsung advanced Search ; Show Printable version ; 159... BUGGG on Samsung.... Fix for if you still can not access some Options without a subscription... BUGGG Samsung. Or changed something but this feature worked fine up until a few days ago like Wi-Fi except network. And Tethering should n't need to solve this problem first for signal issues is to compare signal. With weak signals or poor can't use internet while on phone samsung, you will most likely also be able to our... Update broke or changed something but this feature worked fine up until a few steps. Find out if you ’ re using Google Play digital content make a test to! A call … from settings, Search for and select Menu key to add a APN! Then re-boot the device resolve your issue.Please contact us so that one of our technical support can. To 5 min on Android, follow this article at all when it ’ s actually just running slowly! Wi-Fi except the network is enabled and the internet at the same network and then verify the is. Phone in April, you may lose reception, upgrading cycle is than... 5.0 ( Lollipop OS ) or higher restart the router and your phone restart! 09:09 am correct APN type, please contact the Shop that you buy the SIM again...