See Also: Home Depot Return Policy: The In’s & Out’s. Damage should be surface only. It’s offensive, I’ve never stolen an effin thing from lowes in my life. All other appliances, including toasters and microwaves, must be returned within 90 days, the representative said. Source high quality goods from a top US retailer. I’m so offended that I’m done with lowes. When you’re checking out online, choose “store pickup” then stop by your local Lowe’s and pick-up your order. Next, walk around the store for a few minutes, then return to the customer service desk and ask for “store credit” as you changed your mind on the purchase. She told me that it may take a while for my bank to show that it had been refunded. The official B2B auction marketplace for Lowe's Liquidation, offering brand-name appliances in bulk quantities. Just bring in proof of the lower price and you’ll get cash back for the difference PLUS an extra 10%. Prices, Promotions, styles, and availability may vary. Shop appliance special values and a variety of products online at Lowes.com. No paperwork to sign, no opening the delivery crate to see it if was damaged, nothing. If you still have the plant’s original container bring that back too, it will make the return process much easier. New dishwasher connector hose is required (sold separately). 25% off a fridge for a slight scratch on the side can be a pretty good bargain, especially if that side is just going to be hidden against a wall anyway. The takeaway here is to get familiar with both retailers in your area and figure out which store is more lenient on returns and take your business there. But it was not in my bank account today. A representative will be able to help you process a return or exchange. Always inspect them closely upon delivery. Lowe’s Return Policy: Make It Work For You (and Rock Your Next DIY Project), Lowe’s Credit Card: Insider Tips to To Make It Work For You, Home Depot Return Policy: The In’s & Out’s. I DON”T TRUST THEM!!!! For laundry in a basement, then maybe yes. Return Item When Competitor has Lower Price? No receipt is required to get a refund or exchange if you use cash or a personal check. Home Depot will not take back appliances. *When new connectors are purchased from Lowe’s (dryer vent, range and dryer cords), Link to Lowe's Home Improvement Home Page, Range, Cooktop and Wall Oven Buying Guide, Level and test of the appliance to ensure it's connected properly, Relocation of the old appliance within the same residence (reconnection not included), Free haul away and recycling of old appliance exclusively for Lowe's Pro customers, Electrical appliance connection to existing water connections, drains and/or external dryer exhaust duct*, Connection of appliance to existing water connection, drain or external dryer exhaust for washers, dryers, ranges, refrigerators and freezers, provided the customer also purchases new connections from Lowe’s (dryer vent, range or dryer cord), Inspection of appliance for visible damage, Connection of anti-tip bracket, if included, to range or dryer, Basic product demonstration and testing of appliance to ensure proper connection, Relocation of an old appliance within the same residence (reconnection not included), Installation of dishwashers, over-the-range microwaves, drop-in ranges, wall ovens, surface units, cooktops, gas dryers, air conditioners, water heaters or built-in refrigerators; installation available for additional fees; see a store associate for details, Connection through floors or old ductwork, Removal, haul away or recycling arrangement of old appliance (unless you're a Lowe's Pro customer), Shut off of main water valve; delivery teams can't connect appliances unless there's a working shut-off valve on the same floor. If the repair is covered by the manufacturer’s warranty you won’t be charged a cent. I went into the store 3 times to find out why I had not received a refund yet. All Lowe's truck deliveries are curb-side only, with exception of large appliances (fridges, freestanding ranges, dishwashers, washers, and dryers). Because you won’t have a prepaid shipping label, you’ll have to call Lowe’s directly at 1-800-445-6937 to initiate the return process. My experience with the delivery was also horrible. I returned a washer and dryer to Lowes 28 days ago. Lowe’s will also relocate your old appliance to somewhere else in your house for free. Most items bought online come with a prepaid shipping label which is WAY cool. Please call Lowe's Service Advantage hotline toll-free at 1-888-77-LOWES (56937) to set up a factory-certified service appointment in your home or for general assistance. Before a customer accepts delivery, major appliance products (including refrigerators, washers, dryers, ranges, dishwashers, and some microwaves) should be inspected for defects or damage, and if any exists, customer should refuse delivery. If you notice that a local competitor like Home Depot or Ace Hardware has the item you bought at a lower price, you can get a price-match without returning the item. Any Major Appliance product damage must be reported within 48 hours of delivery by calling 1-800-455-3869. You’ll still score the 5% cashback and have store credit to use on your next purchase. Refrigerators, dishwashers, ovens, and washer/dryers qualify for free delivery. 2. FYI: You can only return trailers to a Lowe’s store in the same state that you bought it. I'm in Florida and Home Depot's truck delivery is cheaper than Lowes. Bring efficiency and style to your home with a new appliance from Lowe’s. Two days later the installer arrived. If the repair is covered by the manufacturer's warranty, it will be repaired at no cost to you. Result? See Also: Lowe’s Employee Discount: What Is It? Im a contractor and I spend thousands of dollars at lowes every year. FREE Local Appliance Delivery Includes: Connection of appliance to existing water connection, drain or external dryer exhaust for washers, dryers, ranges, refrigerators and freezers, provided the customer also purchases new connections from Lowe’s (dryer vent, range or dryer cord) Inspection of appliance for visible damage Double Dip Your Savings with Store Credit (Not a Return). Or even easier, return the item to your local Lowe’s store if you have one in your area. You have 3 days from date of delivery to call Lowe’s at 1-800-445-6937 to report any damage or missing parts. ... Includes all appliance delivery benefits. Just bring the dead plant back along with your receipt and you’ll get your money back. While I was elsewhere, he placed the range hood box on my new range, somehow managed to bump a know that turned a back burner on high, and set the box on fire. Lowe’s scratch and dent appliances can be up to 75% off the regular retail price, however discounts are usually in the 25-50% range, depending on the severity of the damage. If your merchandise is damaged upon arrival, call Lowe's Customer Service at 1-800-890-5932. Ordered a GE Air conditioner with heat and air on November 11 2019 I go in to return a shop vac that’s never been opened and they treat me like a criminal, giving me no explanation why they won’t return it. The same 90-day return policy exists on purchases made via Lowes.com. Lowe’s used a delivery … By signing the release, you are accepting the merchandise in its current condition. Every day we found damaged appliances and we showed them to our supervisor. Find out more information and view installation details by appliance. Always inspect them closely upon delivery. When you begin the checkout process, you'll be able to choose from our range of delivery options to find the one that works best for you. If they can’t find any record of your purchase, they’ll typically issue you in-store credit at the item’s current price. 3. If you don’t have your receipt, Lowe’s can usually use your credit card, MyLowe’s card, or phone number to find your order details. We bought several appliances from Lowes in the last year and always had great results with their delivery and shipping. How Do I Get It. See Also: Lowe’s Credit Card: Insider Tips to To Make It Work For You. Gas hookup available in select markets. Lowe's will sell it at close to 50% off most likely and they would have paid the drivers twice to deliver you a product, and they risk the chance of the second fridge being damaged as well. Can You live with a Damaged Appliance? I hope this helps. Errors will be corrected where discovered, and Lowe's reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted. The first 2 issues sound understandable, but I'd be done after he promised to send a truck to pick one up from another store and then chose not to do so. Learn how your comment data is processed. Today they gave me a receipt that said they had already given me the refund the day before. A man put the dishwasher on his shoulder from the truck, and carried it that way into my house. She routinely said to deliver them that way. It is hidden by the cabinet so it should not be an issue. New water line/ice maker connector is required (sold separately). Lowe’s isn’t the only retail chain that does this Appliances from Lowe’s / AP Photo/Ted Shaffrey, File. Just repackage the item with the original box, manual, and parts and send it back at no charge. Some managers (at both retailers) are very willing to bend over backwards to keep the customer happy and accept a return on darn near any product, regardless of age or condition. Can you live with aesthetic scratches on the front of the product? From talking to store employees, it seems to come down to individual store managers and how they handle returns. But installation and setup of the new appliance costs extra. IMPORTANT NOTE ON CREDIT ACCOUNTS: Lowes.com DOES NOT access or maintain information related to your Lowe's Consumer Credit Card or Business Credit accounts. With our wide selection of state-of-the-art appliances, you’ll get even more streamlined productivity with the benefit of being energy-efficient. Once presented, Lowe’s will reissue a new gift card for the remaining balance. For your convenience, we provide installation services for an additional fee. Let me know in the comments section below. Lowe’s is not the only retail chain that’s making outlet stores to sell damaged items on a discount. Major Appliances. You have 3 days from date of delivery to call Lowe’s at 1-800-445-6937 to report any damage or missing parts. Most major appliances purchased at The Home Depot qualify for free delivery. Prices and availability of products and services are subject to change without notice. Dear John: This has to do with delivery of a Whirlpool refrigerator from Lowe’s of Rosedale, New York. Lowe’s Employee Discount: What Is It? Wish I had known before I bought a refrigerator from Home Depot that takes 3 days to fill the ice cube bin. The manufacturer will replace them if damaged but that’s it. Obviously this only applies to in-store purchases. Delivery service to most areas is available to our customers seven days a week during normal store hours. Also, on light items, I myself have gone to Amazon/Walmart/Ebay to get the same things Lowes required Truck only, for fraction of cost. 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