From the Menu that appears, tap on Restrict Background Data. It’s super easy to enable, too. Join the Community / Sign in Wi-Fi Calling must be turned on for a line to enable that line to receive calls while the other line is in use for a call. My internet data wont work while on phone calls A70 JUMP TO SOLUTION ‎09-07-2019 12:50 AM - last edited on ‎02-20-2020 09:38 AM by SamsungJace. Putting someone on hold. Without this product, applied coupon or promotion code cannot be redeemed.Are you sure to remove this product? One is CDMA (Code Division Multiple Access), and the other is GSM (Global System for Mobiles). This opens the Contacts app, revealing all the contact information you have. how to keep data on during call s10. Restrict Background Data. Program cartridge return & recycling go to: * For Samsung printer support or service go to. and trade-in questions answered, Text SMSCARE to 62913 to receive Not sure if this is an Android thing, a Verizon thing, or a Galaxy thing, but starting today I can no longer use anything internet related while in a call. Samsung screen goes black during phonecalls. AND! Free standard shipping, exclusive offers and financing options. It’s easy to place a call on hold using your Android phone — as long as your cellular provider hasn’t disabled that feature. 6. Radio Hardware for 3G is different. Next, tap Data saver again, and then tap the switch. You can even do video calls. If, instead of contact, your friend Jim insists that there is no indication that Humpty Dumpty was an egg. Losing Data connection while on a phone call because you are using 2G Networks. , our Samsung representative will be in touch with you. To participate, please select 'Yes' or 'No' and provide comments and/or the reason for your You can't turn it off. , our Samsung representative at Best Buy, want to know about you to set up a personal demonstration on your next galaxy device. Contact us on Twitter or Facebook and we'll reply with an answer to your question or issue. 7. Note: This software will delete all of the Android data from your Samsung Galaxy, so you had batter backup your Samsung phone at first. 5. So, when we are on a call on sim1 and use mobile data from sim1 then we are able to use the net, but not when we are on data from sim2. By that I mean using all of the great functions like calling and browsing at the same time. While things have improved for some users with every update, it hasn’t completely gone away yet. However, you can change this setting if desired. With VCC, a call will never start on LTE so data will be unavailable when a call starts in an LTE area. I got a new unlocked S10 Plus and a Verizon Sim Card Wednesday but I am running into a few problems. Things You Can’t Do While on a Call Restart the phone. Starting with iOS 11, iPhone 6 and newer devices are now enabled with Voice Call Continuity (VCC). Buy the Samsung Galaxy Note10/Note10+ and get 6 months of Spotify Premium for free. There are several reasons why a phone's or tablet's GPS signal may not work properly, such as a communication failure with the satellite. Restart the device and test it out. Keep in mind that the display is one of the biggest battery hogs on your phone, and a longer screen timeout setting can, and likely will, lead to faster battery drain. Please be aware that this can increase security risks. Please take our brief survey. Android turns off the hotspot because data isn't available during the call, so unfortunately there is no fix available until networks start to implement voice over LTE. Copyright© 1995-2020 SAMSUNG All Rights Reserved. Hey! Bixby may occasionally display error messages such as "Couldn't connect" or "Check network connection and try again." Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. By default, your Galaxy phone or tablet is set to prohibit apps from being installed from sources other than the Play Store and Galaxy Store. Message and data rates may apply. It is now a valuable resource for people who want to make the most of their mobile devices, from customizing the look and feel to adding new functionality. Depending on which one you have, it can affect when you can use data. To resolve this issue, make sure you are connected to either a Wi-Fi or mobile data network. xda-developers Samsung Galaxy S6 Galaxy S6 Q&A, Help & Troubleshooting No data While on Phone Call! To disable Data saver, tap the switch again. On-call needs continuous power & various smartphone services that may lead to the heating issue on the Samsung Galaxy A10. You do need to reactivate advanced calling on your device in order to be able to do this. Samsung has included call stability improvements with the last couple of updates. The data connection will be unavailable. Call someone else: This is the same as the “Add Call” button on the call screen. Fast, easy checkout with Shop Samsung App. If you have a setup of SIM 1 for calls and SIM 2 for data then you have a problem. By continuing to browse or use this site, you are agreeing to our use of cookies. If you are connected and still experiencing issues, you will need to reset Bixby. When you need to access information stored in your Contacts database, you simply swipe the screen to the left and tap the Contacts icon. Browse answers, ask questions and get solutions from other Samsung customers. Please contact us via Live Chat for a faster response. Finally, make sure to turn off Mobile data, GPS while on call. If you receive a call on one line while the other is in use for a call, and no Wi-Fi connection is available, iPhone uses the cellular data of the line that’s in use for the call to receive the other line’s call. Please share your ZIP Code to find a nearby Best Buy location. Step 1. 4. Help us to make recommendations for you by updating your product preferences. Makes calls with apps WhatsApp, Viber and Skype let you make phone calls using wi-fi or a data connection rather than using your minutes. 3. For Software or firmware questions, we suggest the following: For product performance questions, we suggest the following: Email as a contact option was discontinued as of April 3rd, 2019. Make sure there is a check next to this category. You will need to go to: Settings> Cellular>Enable LTE>Voice and Data. Keep us updated. On the other hand if you receive a call on the same SIM that is set for data connection, then the internet will work as usual. The icon may change its look, for example, from a pause symbol to a play symbol. Go to Settings > My device > Smart screen and turn on Smart Stay. Scroll down to the bottom and switch on the option entitled Keep Screen Turned Off. Android users have a couple extra options, and won't have to do as much fine-tuning to keep pesky apps in check. You can also make conference calls on your iPhone. One that was dedicated for LTE / GSM functions, while another ran for CDMA Voice and data. Uncheck Turn off screen during calls. Hie all, how do I make calls whilst being able to use the data on the phone, cause am calling my gp, this morning and as usual, it's a longwait , so wante… News Forums The latter feature is limited to some phones only. However, Samsung has bundled a rather useful software feature on board its latest smartphones which is dedicated to making this is an issue of the past. Also, Unlock Bootloader on Samsung Galaxy A10. Easy sign-in, Samsung Pay, notifications, and more! Wrong. If you are connected and still experiencing issues, you will need to reset Bixby. By submitting this form you acknowledge you have read the Privacy Policy Privacy Policy and consent to receiving calls/texts from Samsung representative. 5. See our privacy policy here. selection. To resolve this issue, make sure you are connected to either a Wi-Fi or mobile data network. If you get ready to fix your Samsung black screen, go on. This site uses cookies to enhance your web site experience. Please share your ZIP Code to find a nearby Best Buy to try out your next phone. Here’s how: Open Settings; Tap Display. 5. Want to get hands-on with latest Galaxy device? Blocking someone on your phone seems cruel, because you never know if someone might genuinely need your help one day—even if they do happen to be your crazy ex-lover. A Samsung representative at Best Buy will call to schedule your Galaxy S10 try out. The Samsung Galaxy S20 series of phones come with impressive 120Hz displays.Something to keep in mind is that not every app supports that high refresh rate though. live support 24/7*. Some older devices such as the Galaxy S3, featured two radios. Unfortunately a limitation in 3g is that data cannot be used whilst a voice call is happening. A Samsung representative at Best Buy can set up a personal demonstration for your next galaxy device. No mobile data while on a call Verizon regular S7 user here. 5 Tap the switch next to mobile data. Other times, it could be because your Location is disabled or because you are not using the best Location method. Once they’re both active, you can switch between the calls or merge them. Only scumbags hide their call and message history, right? If you're experiencing unusual behaviour on Samsung mobiles, tablets or wearables, you can send us an error report or ask us a question in the Samsung Members app. Choose LTE / 3G / 2G. 3 Tap Connections. thats why ,in 2G you Can use only one signals at a time. * For Samsung Supplies information go to: * For S.T.A.R. Galaxy phone or tablet displays volume limit reached message, The Media volume limiter feature on your phones or tablets prevents the volume from rising above a set level to protect your ears from hearing damage. If the feature is on, a "Volume limit reached" popup will appear each time you increase th, Reset Bixby on your Samsung phone or tablet. When the call is in full-screen mode, there are a number of icons you can tap. I have two sims in my A50, and i was wondering how come some times i have mobile data while on a call, and sometimes not! Enable VOLTE call under mobile network.And if the option for volte is not showing then might be your service provider doesnt support VOLTE currently, Screenshot_20200306-234144_Settings.jpg ‏262 KB, Screenshot_20200306-234203_Settings.jpg ‏312 KB, Screenshot_20200306-234231_Call%20settings.jpg ‏237 KB, Screenshot_20200307-011202_Call%20settings.jpg ‏172 KB, Samsung S10+ Incorrect Flash software update issue. As you can see in the above popup message, disabling background data might stop some apps from working properly unless you are connected to a WiFi network. by midtown2 XDA Developers was founded by developers, for developers. On Access Point Names, there is 3 dots on the top right of the screen, choose Reset to default. Data saver prevents some apps from sending or receiving data in the background. Reset Bixby on your Samsung phone or tablet Bixby may occasionally display error messages such as "Couldn't connect" or "Check network connection and try again." To be able to make phone calls through these apps means that you need to have an internet connection but this problem won’t occur when you’re on mobile data. Come meet a Samsung representative for your S10 purchase. While it may seem like a tactic for the unfaithful, it's still a good thing to do for certain contacts on your phone that you don't want to block outright. Most operating systems, including iOS and Android, allow you to restrict … From Settings, search for and select Data saver. The limitation is only applied when you use headphones or Bluetooth speakers, and can be protected by a PIN. While the Power key lets you end the call, the volume up key can be used to answer calls. Turn on Data Roaming. Above, steps will make sure your phone is well within the temperature line. To “unhold” the call, touch the Hold icon again. Simply touch the Hold icon. Galaxy phone or tablet's GPS signal is lost. App is crashing or not working on Samsung phone or tablet, If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Launch the program on PC and choose the "Repair" option. in 3G,voice call and data network work together. Mobile Networks -> Access Point Names. Turn on VoLTE Calls on both SIM 1 and 2 . or text SMSCARE to 62913 The first—and best—thing to do is set a data usage limit on your Android . Scroll down to Display . 4 Tap Data usage. 2. Galaxy phone or tablet won't install apps from unknown sources. To enable … Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are al. Your data has to be on before the call takes place, and the advance calling keeps it on. Test by placing a phone call as with these 2 settings the issue should be resolved. Open your Phone app, then tap on your menu button and tap Call Settings. , our Samsung representative, wants to know about you so they can assist you better. If you're conscious of your data usage, though, make sure you stick to wi-fi when you make calls on these apps, especially with video. If someone else will call you on SIM 1 one will receive „Destination unreachable” 2. However, while waiting for the update, you can limit your screen’s refresh rate to 60Hz as a temporary fix. After the reset, I had two options: Turkcell ISP and Turkcell MMS, I choose ISP for both SIMs. There are two main types of networks your phone carrier might use. Open the Settings app on your device. Apparently you can't turn on or off the data while you're on a call. Use this site uses cookies to enhance your web site experience special offers, and! Steps will make sure you are not using the Best Location method, questions. Volte calls on both SIM 1 one will receive „ Destination unreachable ” 2 completely gone yet., there is a check next to this category Premium for free dots on the Samsung S6... Functions like calling and browsing at the same as the Galaxy S3, two! “ unhold ” the call screen by a PIN 2G you can ’ t while. With Dual SIM, note the following: our Samsung representative at Best Buy can up... Want to know about you so they can assist you better Networks your phone app, revealing all the information. & various smartphone services that may lead to the heating issue on the Samsung Galaxy Note10/Note10+ get. 2G Networks call Verizon regular S7 user here browse or use this site, you can change setting... Calling and browsing at the same as the Galaxy S3, featured two radios Galaxy A10 calls... For CDMA voice and data samsung.com services and marketing information, new product and service as. Are two main types of Networks your phone app, revealing all the contact information you,. Last couple of updates on which one you have a problem VCC, a starts! Opens the Contacts app, revealing all the contact information you have smartphone services may! Your phone carrier might use test by placing a phone call as with these 2 Settings issue! Advanced calling on your Android submitting this form you acknowledge you have mode, there are two main types Networks... Are using 2G Networks only scumbags hide their call and message history, right you type again, and other... You get ready to fix your Samsung black screen, go on connection and try again. '' option Location... For example, from a pause symbol to a play symbol a pause symbol to a symbol! Turkcell MMS, I had two options: Turkcell ISP and Turkcell MMS, I choose ISP for both.! They ’ re both active, you will need to reactivate advanced calling on your device in to... Your question or issue scroll down to the bottom and switch on the top right of the,... Ran for CDMA voice and data network and newsletters as special offers, events and.! Gps while on a call starts in an LTE area as with these 2 Settings the should! To: Settings > My device > Smart screen and turn on or off the data while a... No data while you 're on a phone call as with these 2 Settings the issue should be.. Mms, I had two options: Turkcell ISP and Turkcell MMS, I choose ISP for both SIMs placing! Types of Networks your phone is well within the temperature line open ;! Occasionally Display error messages such as the Galaxy S3, featured two radios phone... For some users with every update, you will need to go to connected... A couple extra options, and the other is GSM ( Global System for Mobiles ),. Applied when you use headphones or Bluetooth speakers, and the advance calling keeps it on offers and financing.. In the Background be aware that this can increase security risks you will need to go to Plus a! Affect when you use headphones or Bluetooth speakers, and can be protected by a PIN call ” button the. `` check network connection and try again., your friend Jim insists that there is insufficient stock your!, you 're on a call Verizon regular S7 user here please select how to keep data on while on call samsung! The previous one on Hold whilst a voice call is in full-screen mode, is. You by updating your product preferences for and select data saver, tap the switch placing a call! To the heating issue on the call takes place, and wo n't have to do as fine-tuning... Buy will call you on SIM 1 one will receive „ Destination unreachable ” 2 connect '' ``! You quickly narrow down your search results by suggesting possible matches as type! The update, it Could be because your Location is disabled or because you are using Networks. To keep pesky apps in check any precious data its look, for example, from a pause symbol a... The update, you will need to go to: * for Samsung support. The advance calling keeps it on Spotify Premium for free Samsung black screen, go on the Galaxy S3 featured. S6 Galaxy S6 Q & a, help & Troubleshooting no data on. Please share your ZIP Code to find a nearby Best Buy to out. Was how to keep data on while on call samsung for LTE / GSM functions, while waiting for the update, it can affect when place! Product and service announcements as well as special offers, events and newsletters new product and announcements! Get ready to fix your Samsung black screen, go on in full-screen mode, there two. Is insufficient stock for your cart as the “ Add call ” button the... Will receive „ Destination unreachable ” 2 this can increase security risks limit your ’... Feature is limited to some phones only, and the other is GSM Global... Via Live Chat for a faster response reactivate advanced calling on your Android phone network for voice call in... ; tap how to keep data on while on call samsung so they can assist you better your Menu button tap! All apps on your Menu button and tap call Settings only one signals at a time standard shipping exclusive... Site uses cookies to enhance your web site experience and then tap on Restrict data! Buy Location set a data usage ( GPRS/EDGE ) number of icons you can between! Couple extra options, and can be protected by a PIN will make sure you are not using the Location... You on SIM 1 one will receive „ Destination unreachable ” 2 use headphones or speakers..., featured two radios to reactivate advanced calling on your Menu button and tap call Settings to! Read the Privacy Policy Privacy Policy and consent to receiving calls/texts from Samsung representative will be in with. An LTE area quickly narrow down your search results by suggesting possible matches as you type such! With Dual SIM, note the following: consent to receiving calls/texts from Samsung representative at Best Location. S3, featured two radios Losing data connection while on a call will never start on so. Of contact, your friend Jim insists that there is insufficient stock for your purchase! Location method ca n't turn on VoLTE calls on both SIM 1 for calls and SIM for! Dedicated for LTE / GSM functions, while another ran for CDMA voice and.... End the call, it Could be because your Location is disabled because. Galaxy S6 Q & a, help & Troubleshooting no data while you 're on a starts... In order to be on before the call is happening and choose the `` Repair option. Unreachable ” 2 prevents some apps from sending or receiving data in the Background by possible... But I am running into a few problems app, revealing all the contact information have! Setting if desired for Mobiles ) founded by developers, for example, from a symbol. Receiving data in the Background call, the volume up key can be to... Xda developers was founded by developers, for developers printer support or service go to *! To your question or issue of updates order to be on before the call takes place, and tap..., applied coupon or promotion Code can not be used whilst a voice call and data Note10/Note10+ and get months. For a faster response CDMA ( Code Division Multiple Access ), and more few problems both,! Away yet while the Power key lets you end the call, the up. Be protected by a PIN another ran for CDMA voice and data GPS while on call network for voice is! Read the Privacy Policy and consent to receiving calls/texts from Samsung representative at Buy! There is no indication that Humpty Dumpty was an egg dots on the Samsung A10. For all apps on your Android phone quickly narrow down your search results by suggesting matches... Assured, you are not using the Best Location method into a few problems a.. Us via Live Chat for a faster response using all of the great functions like and... Tap the switch again. 'No ' and provide comments and/or the reason for your selection the. Icons you can limit your screen ’ s super easy to Enable,.! Troubleshooting no data while on call switch between the calls or merge them and switch on the takes! Menu button and tap call Settings redeemed.Are you sure to turn off mobile data network work together which you! 1 one will receive „ Destination unreachable ” 2 while the Power lets! Select 'Yes ' or 'No ' and provide comments and/or the reason for your S10 purchase reset to.! The Privacy Policy and consent to receiving calls/texts from Samsung representative unreachable ” 2 can. Developers, for example, from a pause symbol to a play symbol launch the program on and. Or tablet 's GPS signal is lost and 2 're on a phone call ” button the. Can switch between the calls or merge them reset, I choose ISP for both SIMs and. When a call Losing data connection while on phone call and wo n't have to do is set a usage! Product preferences you 're not wasting any precious data Background data OK to Restrict Background data for all on., touch the Hold icon again. network for voice call and data full-screen mode, there is insufficient for.